Lead Captioning Assistants - Evening Flex
Summary
| Title: | Lead Captioning Assistants - Evening Flex |
|---|---|
| ID: | 1323 - GA |
| Location: | Albany, Georgia |
| Application Deadline: | March 3, 2017 |
Description
Division: Relay
Reports to: CapTel Supervisor
Position summary: Provides assistance to Supervisors for tasks involving proper floor coverage and conduct.
Essential functions:
Reports to: CapTel Supervisor
Position summary: Provides assistance to Supervisors for tasks involving proper floor coverage and conduct.
Essential functions:
- Gains and maintains a strong understanding of all relay related information relevant to Captioning Assistants.
- Maintains confidentiality of any information obtained regarding personnel, procedures, and technology.
- Enforces all call handling and floor policies when acting as the only individual responsible for floor coverage.
- Provides monitoring coverage.
- Responds to and troubleshoots technical issues on Captioning Assistant calls and reports issues to appropriate staff.
- Attends job appropriate meeting and training sessions.
- Solves routine problems and directs non-routine problems to the CapTel supervisor.
- Sets and assures conformance of standard policy and procedure.
- Assists in comprehensive training of Captioning Assistants.
- Provides leadership and motivation for Captioning Assistants.
- Stresses quality in all work situations.
- Provides quality Customer Service.
- Assists in the organization and management of the Relay Floor.
- Understands hourly reports and reader board to ensure answer performance compliance.
- Carries out job duties with minimal supervision.
- Works scheduled hours.
- Provides guidance to a variety of workers.
- Familiar with computers and new technology.
- Performs similar work related duties as assigned.
- Captions calls in a CA capacity when directed.
- Maintains the ability to work flexible hours.
- High school education or equivalent.
- Ability to organize and prioritize work and meet deadlines.
- Ability to read, write, speak and understand English well.
- Strong analytical and interpersonal skills.
- Positive attitude and complies with company policies.
- Ability to understand and carry out written and oral instructions.
- A captioning assistant in the levels program is preferred.
This opening is closed and is no longer accepting applications
