Lead Operator
Summary
Title:Lead Operator
ID:1691-LA
Location:Baton Rouge, Louisiana
Application Deadline:07/16/2018
Description
Reports to:  Relay Supervisor

Position summary:  Provides assistance to Supervisors for proper floor coverage and conduct.

Essential functions:
• Maintains confidentiality of any information obtained regarding personnel, procedures, and technology.
• Gains and maintains a strong understanding of all relay related information relevant to the Relay floor.
• Assists in the organization and management of the Relay Floor.
• Attends job appropriate meetings and training sessions.
• Solves routine problems and directs non-routine problems to the Relay Supervisor.
• Sets and assures compliance of standard policies and procedures.
• Understands the use of Relay software in order to process relay calls, including call routing related to equal access.
• Assists in on-going comprehensive training of Relay Operators.
• Provides leadership and motivation.
• Stresses quality in daily tasks as well as performance and Customer Service.
• Enforces all call handling and floor policies.
• Provides daily monitoring coverage.
• Strives to complete monthly tasks in a timely manner.
• Responds to and troubleshoots technical issues on relay calls and reports issues to appropriate staff.
• Understands hourly reports and reader board to ensure answer performance compliance.

Other responsibilities: 
• Carries out job duties with minimal supervision.
• Works scheduled hours and is flexible to work a variety of shifts.
• Regular attendance that is punctual and dependable is required.
• Provides guidance and support to a variety of workers.
• Familiar with computers and new technology.
• Performs similar work related duties as assigned.
• Processes calls when needed.
• Maintains Relay Operator requirements.

Preferred education, experience, and skills:
• High school diploma or equivalent is required.
• Ability to organize and prioritize work and meet deadlines.
• Ability to read, writes, speak, and understand English well.
• Strong analytical and interpersonal skills.
• Positive attitude and complies with company policies.
• Ability to understand and carry out written and oral instructions.
• Strong commitment to maintaining Leveled status as an Operator preferred.

 
This opening is closed and is no longer accepting applications
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