Lead Operator
Summary
| Title: | Lead Operator |
|---|---|
| ID: | 1547-MD |
| Location: | Frostburg, Maryland |
| Application Deadline: | 1/19/2018 |
Description
Reports to:
Position summary:
Essential functions:
Other responsibilities:
Preferred education, experience, and skills:
- Relay Supervisor
Position summary:
- Provides assistance to Supervisors for proper floor coverage and conduct.
Essential functions:
- Maintains confidentiality of any information obtained regarding personnel, procedures, and technology.
- Gains and maintains a strong understanding of all relay related information relevant to the Relay floor.
- Assists in the organization and management of the Relay Floor.
- Attends job appropriate meetings and training sessions.
- Solves routine problems and directs non-routine problems to the Relay Supervisor.
- Sets and assures compliance of standard policies and procedures.
- Understands the use of Relay software in order to process relay calls, including call routing related to equal access.
- Assists in on-going comprehensive training of Relay Operators.
- Provides leadership and motivation.
- Stresses quality in daily tasks as well as performance and Customer Service.
- Enforces all call handling and floor policies.
- Provides daily monitoring coverage.
- Strives to complete monthly tasks in a timely manner.
- Responds to and troubleshoots technical issues on relay calls and reports issues to appropriate staff.
- Understands hourly reports and reader board to ensure answer performance compliance.
Other responsibilities:
- Carries out job duties with minimal supervision.
- Works scheduled hours and is flexible to work a variety of shifts.
- Regular attendance that is punctual and dependable is required.
- Provides guidance and support to a variety of workers.
- Familiar with computers and new technology.
- Performs similar work related duties as assigned.
- Processes calls when needed.
- Maintains Relay Operator requirements.
Preferred education, experience, and skills:
- High school diploma or equivalent is required.
- Ability to organize and prioritize work and meet deadlines.
- Ability to read, writes, speak, and understand English well.
- Strong analytical and interpersonal skills.
- Positive attitude and complies with company policies.
- Ability to understand and carry out written and oral instructions.
- Strong commitment to maintaining Leveled status as an Operator preferred.
This opening is closed and is no longer accepting applications
