CapTel Training Assistant
Title:CapTel Training Assistant
Location:Columbus, GA
Application Deadline:open until filled
Reports to: 
Trainer when acting as TA, Supervisor when acting as CA

Position summary:
The main role of this position is being a Captioning Assistant.  Captioning Assistants are responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications.  However, this role will also perform a variety of other tasks including, but not limited to, being the primary back up to assist with training activities and providing coaching/monitoring assistance during the transition weeks, when needed.

Essential functions: 
o Perform as a CA in good standing-adhering to the captioning center policies and procedures. Acting as a role model for all CAs.
o Assist the Trainers/TAs in training classes for new CAs when needed.
o Interact one on one with CAs who need coaching on call handling skills to improve their overall captioning abilities.
o Communicate and work closely with floor and training staff to ensure quality compliance with captioning.
o Assist Trainer with development of various training programs for new CAs.
o Assist with testing of new technology or version changes implemented in the Relay Center.
o Assist Supervisors with CA monitoring and testing to ensure quality standards are being met.
o Provide assistance regarding technical issues on calls and report issues to appropriate staff members.
o Provide suggestions for CapTel Call Center policy and procedure changes as needed.
o Perform CA duties when not needed in training.
o Maintain a positive work environment by providing daily support and assistance.
o Attend job-appropriate meetings and training sessions.
o Sign and abide by Hamilton Relay Service Confidentiality Agreement.

Other responsibilities:
o Perform other work related duties as assigned.
o Regular attendance that is punctual and dependable is required.

Preferred education, experience, and skills:
o High School Diploma or equivalent.
o Good keyboarding skills and able to type at a minimum rate of 35 WPM with a low error rate.
o Aptitude to perform the Captioning Assistant position successfully, documented by monitor and timing results.
o Thorough understanding of proper call handling and call floor policies and procedures.
o Ability to employ a variety of coaching methods to meet diverse individual learning needs.
o Strong people skills - ability to both listen and communicate effectively, both in a group and one-on-one.
o Excellent presentation skills.
o Calm/relaxed demeanor.
o Strong organizational skills.
o Comfortable and familiar with computers and new technology.
o Positive work attitude.
o Ability to work as a team with minimal supervision.
o Work a variety of shifts that may include evenings, nights, weekends and holidays.
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