CapTel Training Assistants - Evening Flex
Summary
Title:CapTel Training Assistants - Evening Flex
ID:1325 - KS
Location:Wichita, Kansas
Application Deadline:May 3, 2017
Description
Division:  Relay

Reports to: Trainer when acting as TA, Supervisor when acting as CA.

Position summary:  The main role of this position is being a Captioning Assistant.  Captioning Assistants are responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications.  However, this role will also perform a variety of other tasks including, but not limited to, being the primary back up to assist with training activities and providing coaching/monitoring assistance during the transition weeks, when needed.

Essential functions:

• Perform as a CA in good standing—adhering to the captioning center policies and procedures. Acting as a role model for all CAs.

• Assist the Trainers/TAs in training classes for new CAs when needed.

• Interact one on one with CAs who need coaching on call handling skills to improve their overall captioning abilities.

• Communicate and work closely with floor and training staff to ensure quality compliance with captioning.

• Assist Trainer with development of various training programs for new CAs.

• Assist with testing of new technology or version changes implemented in the Relay Center.

• Assist Supervisors with CA monitoring and testing to ensure quality standards are being met.

• Provide assistance regarding technical issues on calls and report issues to appropriate staff members.

• Provide suggestions for CapTel Call Center policy and procedure changes as needed.

• Perform CA duties when not needed in training.

• Maintain a positive work environment by providing daily support and assistance.

• Attend job-appropriate meetings and training sessions.

• Sign and abide by Hamilton Relay Service Confidentiality Agreement.

Other responsibilities: 

• Perform other work related duties as assigned.

Preferred education, experience, and skills:

• High school diploma or equivalent is required.

• Good keyboarding skills and able to type at a minimum rate of 35 words per minute with a low error rate.

• Aptitude to perform the Captioning Assistant position successfully, documented by monitor and timing results.

• Thorough understanding of proper call handling and call floor policies and procedures.

• Ability to employ a variety of coaching methods to meet diverse individual learning needs.

• Strong people skills – ability to both listen and communicate effectively, both in a group and one-on-one.

• Excellent presentation skills.

• Calm/relaxed demeanor.

• Strong organizational skills.

• Comfortable and familiar with computers and new technology.

• Positive work attitude.

• Ability to work as a team with minimal supervision.

• Work a variety of shifts that may include evenings, nights, weekends and holidays.
This opening is closed and is no longer accepting applications
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