Reports to:  Relay Supervisor


Position summary:  Assists Supervisors and Relay Operators.


Essential functions:

• Conveys messages of all types to TT users from voice users and vice versa.

• Solves routine problems and directs non-routine problems to the relay Supervisor.

• Sets and assures conformance of standard policy and procedure.

• Understands the use of computer work stations used to relay conversations, including call routing related to equal access.

• Assists in comprehensive training of Relay Operators.

• Provides leadership and motivation for Relay Operators.

• Stresses quality in all work situations.

• Provides quality Customer Service.

• Assists in the organization and management of the Relay Floor.

• Understands hourly reports and reader board to ensure answer performance compliance.


Other responsibilities: 

• Carries out job duties with minimal supervision.

• Works scheduled hours.

• Provides guidance to a variety of workers.

• Performs similar work related duties as assigned.

• Provides leadership and motivation.


Preferred education, experience, and skills:

• High school education or equivalent.

• Ability to organize and prioritize work and meet deadlines.

• Ability to read, write, speak and understand English well.

• Strong analytical and interpersonal skills.

• Ability to understand and carry out written and oral instructions.