CapTel Training Assistant - Day Flex
Summary
Title: | CapTel Training Assistant - Day Flex |
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ID: | 2343-CGA |
Location: | Columbus, Georgia |
Application Deadline: | 10/26/2020 |
Description
Position summary: The main role of this position is being a Captioning Assistant. Captioning Assistants are responsible for providing quick and accurate captions for telephone conversations of Captioned Telephone clients using voice recognition applications. However, this role will also perform a variety of other tasks including, but not limited to, being the primary back up to assist with training activities and providing coaching/monitoring assistance during the transition weeks, when needed.
Essential functions:
- Perform as a CA in good standing—adhering to the captioning center policies and procedures. Acting as a role model for all CAs.
- Assist the Trainers/TAs in training classes for new CAs when needed.
- Interact one on one with CAs who need coaching on call handling skills to improve their overall captioning abilities.
- Communicate and work closely with floor and training staff to ensure quality compliance with captioning.
- Assist Trainer with development of various training programs for new CAs.
- Assist with testing of new technology or version changes implemented in the Relay Center.
- Assist Supervisors with CA monitoring and testing to ensure quality standards are being met.
- Provide assistance regarding technical issues on calls and report issues to appropriate staff members.
- Provide suggestions for CapTel Call Center policy and procedure changes as needed.
- Perform CA duties when not needed in training.
- Maintain a positive work environment by providing daily support and assistance.
- Attend job-appropriate meetings and training sessions.
Other responsibilities:
- Sign and abide by Hamilton Relay Service Confidentiality Agreement, even after employment has ended.
- Perform other work related duties as assigned.
- Regular attendance that is punctual and dependable is required.
Preferred education, experience, and skills:
- High School Diploma or equivalent.
- Good keyboarding skills and able to type at a minimum rate of 35 WPM with a low error rate.
- Aptitude to perform the Captioning Assistant position successfully, documented by monitor and timing results.
- Thorough understanding of proper call handling and call floor policies and procedures.
- Ability to employ a variety of coaching methods to meet diverse individual learning needs.
- Strong people skills – ability to both listen and communicate effectively, both in a group and one-on-one.
- Excellent presentation skills.
- Calm/relaxed demeanor.
- Strong organizational skills.
- Comfortable and familiar with computers and new technology.
- Positive work attitude.
- Ability to work as a team with minimal supervision.
- Work a variety of shifts that may include evenings, nights, weekends and holidays.
This opening is closed and is no longer accepting applications